Customer service representative

Customer service professional with 2+ years experience at Foundever and Teleperformance (Majorel). Handled 50+ daily inquiries via phone, email and live chat with 95% satisfaction score. Skilled in CRM tools including Microsoft Dynamics and Zendesk. Experienced in Microsoft 365 support, MFA resets, and domain management. Fluent in English (C1) with proven track record of meeting SLAs and resolving complaints efficiently. Adaptable, detail-oriented, and ready to provide excellent remote customer support.